Return & Exchange Policy
At Swaroop Cosmetics, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and exchange policy under the following conditions:
Eligibility for Returns & Exchanges
✔ The product must be unused, unopened, and in its original packaging.
✔ Returns and exchanges are only applicable for products that are damaged, defective, or incorrect upon delivery.
✔ Requests for return or exchange must be made within 3 days of receiving the product.
Non-Returnable Items
✖ Used, opened, or tampered products.
✖ Items purchased during sale or promotional offers.
✖ Personal care items due to hygiene reasons.
How to Initiate a Return or Exchange?
- Contact our customer support team at info@swaroopcosmetics.com or call +91 9444444824.
- Provide your order details and reason for return/exchange.
- Once approved, send the product back to our return address.
- After verification, we will process a replacement or refund as per policy.
- Payment flow is as follows:
Direct Supply
- Customer pay Directly to the Bank
- Customer to world line Payment
For any queries, feel free to reach out to us. We value your trust and aim to offer a seamless shopping experience!